How can I return an item purchased from Sourcy?
You can conveniently place your return request if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state. To return a product, you can email us at email@example.com with the following details
- Order ID
- Reason for returning the item
- Images clearly showing a damage/missing product in the order
After receiving your request, Sourcy's Customer Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with Sourcy and cannot be contested.
When and on what terms can I return the shipment?
If products in your order are (1) damaged, (2) defective, (3) wrong, (4) not as described/expected; please notify us within 7 days upon delivery of the order. Submitted returns are subject to checking.
Note: Any item not submitted for returns within 7 days of delivery will be no longer be eligible for the returns & refunds policy.
How do I get refunded before if I have not received the products?
You may cancel the order before it gets dispatched. We will notify you once we’ve verified your cancellation which will take 1-2 days to reflect on our system. Refunds will be processed within 7-10 working days after the verification of the cancellation.
How do I get refunded before if I have already received the products?
In case of returns, once your return request is accepted by Sourcy, the entire refund amount will be reversed to you through your payment method or a bank transfer.