Orders + Payments
We do not maintain an MOQ to empower small businesses and to facilitate new product discoveries.
*There may be minimum order quantities for selected customizable products.
Sourcy provides a flat shipping rate for orders below US$100 and free shipping for orders above US$100. This cost is shouldered by the customer. As for sourcing of products, our Find New Products service is completely free. Just upload a picture and we will let you know when your product is ready to order.
Sourcy covers all the costs, except for product and shipping costs by default. If you have been charged any tariffs or import taxes due to your order, please contact us at email@example.com and we will assist you from there.
We are ready to offer you the best-in-class sourcing and wholesale experience. However, if you really wish to cancel the order, you may do so anytime before it is dispatched. Once you have raised a cancellation of your order, our systems will take maximum of 1-2 business days to complete the request. You will receive a notification by email and your entire order amount will be refunded within 7 working days.
You can make use of a wide array of payment options at checkout, including PayPal, Google Pay, Apple Pay, Shop Pay, Visa, Mastercard, AMEX and COD (currently only available for selected countries).
For customers living in Kenya, India, Indonesia or the Philippines, your local currency will be used for shopping and paying. As for the other countries, only USD is enabled for now (we’re working on it!).
Shipping + Refunds + Returns
To provide the most reliable and responsive shipping services to our customers, we partner with top-notch international shipping & delivery companies such as FedEx and DHL to execute our highly responsive, on-time fulfillment.
We strive to deliver the orders within 10-14 days.
However, due to COVID-19, air travel has been restricted, which might affect our ability to deliver products as quickly and efficiently as we do during normal times. International deliveries may take longer than usual and certain delivery destinations might see further restrictions. You can find the most up-to-date delivery estimates at checkout.
After you place an order, your products will arrive within 10-14 days. Once your parcel has been dispatched, you will receive a notification email from us with tracking details. If you require more assistance, please do not hesitate to contact our customer service team at firstname.lastname@example.org at any time.
We work hard to uphold the high product quality. However, if the products you receive are different from the photos on our website or has any quality issues, you can return them to our local representative and get 100% of your cash back.
Please refer to our returns & refunds policy for more information.
You might deliver the products to our local representative in your city. Once we receive the returned products, we will give you 100% of your cash back.
To thank you for inviting your friends to shop on Sourcy, we have launched a referral program by offering attractive rewards. For every referral, you will get a US$10 off coupon and your friend will get a free shipping coupon. There is no upper cap for the number of referred customers, orders or order sum - so please spread the words among your friends for the rebates!
We are a global company headquartered in Singapore, with multiple subsidiaries around the world. We have a representative in every country we operate in, including Indonesia, Kenya, Philippines, and India.
We have been in operations for a year now, with customers from across Asia, Africa, and Latin America.
Our suppliers are from different countries, mainly China.
We source any unbranded products that fall under the categories of accessories, party goods, and home decorations for our customers. We plan to expand to the other categories in the coming few months.
If you need us to source some specific products for you, try our free Find New Products sourcing service.
We help our customers source unbranded products based on our customer requirements.