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Free 10-day global shipping when ordering $100+
Free 10-day global shipping when ordering $100+

Frequently Asked Questions

Email Support

Support Email

info@sourcyglobal.com

Yes. Sourcy is a wholesale platform that aspires to make sourcing convenient, affordable and accessible for small businesses. 

We source a large diversity of categories such as fashion, accessories, home decor, electronics, baby clothes and pet supplies. Currently, we do not support sourcing of big ticket items such as fridge, TV, printers etc and perishables such as food and beverage. We plan to expand to the other categories in the coming few months.

This list is not exhaustive and if you need us to source some specific products for you, try our free Find New Products sourcing service and we will get back to you as soon as possible.

We strive to deliver the orders within 10-14 days.

However, due to COVID-19, air travel has been restricted, which might affect our ability to deliver products as quickly and efficiently as we do during normal times. International deliveries may take longer than usual and certain delivery destinations might see further restrictions. You can find the most up-to-date delivery estimates at checkout.

For customers living in Kenya, India, Indonesia or the Philippines, your local currency will be used for shopping and paying. As for the other countries, only USD is enabled for now (we’re working on it!). 

Yes. Sourcy is a wholesale platform that aspires to make sourcing convenient, affordable and accessible for small businesses. 

We do not maintain an MOQ to empower small businesses and to facilitate new product discoveries. 

*There may be minimum order quantities for selected customizable products.

We are a global company headquartered in Singapore, with multiple subsidiaries around the world. We have a representative in every country we operate in, including Indonesia, Kenya, Philippines, and India.

We have been in operations for a year now, with customers from across Asia, Africa, and Latin America.

Our suppliers are mainly from China.

We help our customers source unbranded products based on our customer requirements.

If products in your order are (1) damaged, (2) defective, (3) wrong, (4) not as described/expected; please notify us within 7 days upon delivery of the order. Submitted returns are subject to checking. 

Note: Any item not submitted for returns within 7 days of delivery will be no longer be eligible for the returns & refunds policy.

We source a large diversity of categories such as fashion, accessories, home decor, electronics, baby clothes and pet supplies. Currently, we do not support sourcing of big ticket items such as fridge, TV, printers etc and perishables such as food and beverage. We plan to expand to the other categories in the coming few months.

This list is not exhaustive and if you need us to source some specific products for you, try our free Find New Products sourcing service and we will get back to you as soon as possible.

Sourcy covers all the costs, except for product and shipping costs by default. If you have been charged any tariffs or import taxes due to your order, please contact us at info@sourcyglobal.com and we will assist you from there.

Sourcy provides a flat shipping rate for orders below US$100 and free shipping for orders above US$100. This cost is shouldered by the customer. As for sourcing of products, our Find New Products service is completely free. Just upload a picture and we will let you know when your product is ready to order.

To provide the most reliable and responsive shipping services to our customers, we partner with top-notch international shipping & delivery companies such as FedEx and DHL to execute our highly responsive, on-time fulfilment.

You can conveniently place your return request if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state. To return a product, you can email us at returns@sourcyglobal.com with the following details

 - Order ID

 - Reason for returning the item

 - Images clearly showing a damage/missing product in the order

After receiving your request, Sourcy's Customer Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with Sourcy and cannot be contested.

 

In case of returns, once your return request is accepted by Sourcy, the entire refund amount will be reversed to you through your payment method or a bank transfer. 

We strive to deliver the orders within 10-14 days.

However, due to COVID-19, air travel has been restricted, which might affect our ability to deliver products as quickly and efficiently as we do during normal times. International deliveries may take longer than usual and certain delivery destinations might see further restrictions. You can find the most up-to-date delivery estimates at checkout.

For customers living in Kenya, India, Indonesia or the Philippines, your local currency will be used for shopping and paying. As for the other countries, only USD is enabled for now (we’re working on it!). 

You can make use of a wide array of payment options at checkout, including PayPal, Google Pay, Apple Pay, Shop Pay, Visa, Mastercard, AMEX, COD (currently only available for selected countries) and Bank transfer to HSBC.

After you place an order, your products will arrive within 10-14 days. Once your parcel has been dispatched, you will receive a notification email from us with tracking details. If you require more assistance, please do not hesitate to contact our customer service team at info@sourcyglobal.com at any time.

We are ready to offer you the best-in-class sourcing and wholesale experience. However, if you really wish to cancel the order, you may do so anytime before it is dispatched. Once you have raised a cancellation of your order, our systems will take maximum of 1-2 business days to complete the request. You will receive a notification by email and your entire order amount will be refunded within 7 working days.

It is our service where customers can source items via request depending on their needs and budget. We normally ask for these details (including the photo) on our form.

How it works:

1. Simply answer some questions on what you are looking for by filling up our form. The form will only take you a few minutes!

2. You will then receive updates on the items and your price quote in a few days. 

You may upload a maximum of 10 items into our form at any given time.

Customers will only be allowed to submit ONE sourcing request (limit of 10 items) once a week.

If you have already purchased from our store after sourcing , you may request another 10 items again.

We can source a diversity of unbranded items such as fashion, baby items, kitchenware, home decor and so much more! We currently do not source perishable items such as food and beverages and big ticket items such as furniture.

Some restrictions may also apply, so please see the next question for more information.

Yes! We can source products outside of our current categories. We do have a restriction on some categories such as food and beverage, some electronics, and banned categories such as:

Counterfeit products

Firearms / firearm ammunition

Weapons (e.g., knives, explosives, etc.)

Products containing alcohol

Products containing drugs - prescription/legal/illegal

Cigarettes, cigars, tobacco, flammable, etc.

Dietary supplements

Animals

Animal products (e.g. fur) with the exception of leather

Pornography/offensive materials

Digital goods

Currency, coins, etc.

Fine art

Gambling items

Perishable foods, including meat, fish, vegetables, fruit, dairy products

Food in general

Used goods

Medical devices/accessories

Theft devices

Pesticides

Brands/branded items

If you are unsure about products you’d like to source, please feel free to contact us via our contact form , or our sourcing form and we will get back to you as soon as possible.

You will receive an email between 4 - 10 days with your sourced products. Please do note this timing might change based on the number of requests we have received.

We can most definitely find a product that satisfies you! Do make sure to send us specific specifications (pictures are encouraged) to make sure we find the best products based on your needs.

We're not able to source heavy items (e.g., couches, big furniture) at the moment, but we're working on it!

The Loyalty Program refers to a system that Sourcy has created to reward our loyal customers. As long as the individual has an account with Sourcy, they will be able to access their rewards page. These points can be exchanged to gifts such as vouchers and discounts that will allow our community to maximize their savings!

As long as you have an account with Sourcy, you are part of the Loyalty Program and can gain points and referral rewards.

For those who are interested in signing up for an account, simply click on this link! As an added bonus for signing up, you will also receive a '50% off your order' voucher!*

*T&C's apply.

After accumulating a certain amount of points, users are able to exchange them for rewards such as percentage discounts and vouchers for free shipping.

To make it accessible for our customers, we have embedded a pop up button on the bottom left-hand side of the screen. Simply click it to open up your loyalty screen. 



An alternative is to click on the 'Loyalty & Referrals' menu in your account menu to access the program.

Currently, these are the available methods:

Our way of giving back to customers that refer their retailer friends to purchase on our platform. You spread the word, we give you discount vouchers!

To start referring friends, you would either have to be signed in to your Sourcy account or input your email and accept a login via your email. The access portal can be found at the bottom left hand corner button. 

Once you are done with that, on desktop, referrals can be done via email or link sharing. After accessing the referral menu, you will be prompted to choose whether you would like to email or provide a link to your friend.

If you would like to refer via link:
1. Copy the link and send it to your friend via any messaging platform you would like


2. Once your friend has clicked on the link, they would have to input their email in which they would receive a free shipping coupon


3. After your friend has checked out, a 20% (min spend US$50) voucher will be sent to your account

If you would like to refer via email/Facebook:
1. An automatic email will be generated for you to send to your friend. Simply add in their email address and send it to them. The rest of the process is the same as the above.

On mobile: 

1. Copy the code shown to you on the pop up and send it to your friends or, click on the share button to see the various methods to share your link.

2. A 20% code (min spend US$50) will be credited to you once your friend has received the code and checked out. 

To thank you for inviting your friends to shop on Sourcy, we have launched a referral program offering attractive rewards.

For every referral, you will get a 20% off coupon and your friend will get a free shipping coupon. Your 20% off coupon will be sent to your email the moment your friend makes an order.

There’s no limit to how many friends you refer! You can send out our referral links as much as you want, and you’ll get the 20% off voucher once they purchase. The 20% off voucher requires a minimum purchase of US$50 though!

There is no upper cap on the number of friends you can invite. So feel free to invite all your friends and earn together! 1 friend who makes a purchase = 1 20% off voucher (min spend US$50) that you would receive.