Frequently Asked Questions

Our Find New Products service allows customers who have signed up for a free account with Sourcy to submit sourcing requests for products they are looking for. However, please note that all sourcing requests are subject to approval by our Sourcy team and we reserve the discretionary rights to decline any sourcing request. 

Yes. Sourcy is a wholesale platform that aspires to make sourcing convenient, affordable, and accessible for small businesses.

We source a large diversity of categories such as fashion, accessories, home decor, baby clothes, and pet supplies.  For bigger and bulkier items such as refrigerators, televisions, big furniture (e.g., beds, big tables, couches, etc.) please inquire with us at our contact form. 

This list is not exhaustive, and if you need us to source some specific products for you, try our free Find New Products sourcing service and we will get back to you as soon as possible.

We strive to deliver the orders within these timelines:
1. Air freight: <5-8 days door to door
2. LCL DDP (Less than Container Load): <20 Days door to door
3. FCL CIF (Full Container Load): <15 days port to port via international sea freight

In the scenario of any unforeseen circumstances that may lead to a delay in delivery timings, our friendly customer service will reach out to inform you and provide any support needed. Simultaneously, you can also find the most up-to-date delivery estimates in your order notifications or by tracking your parcel in your Sourcy account.

We support purchases in USD. For any currency request, please contact us here and we can look into it. 

Yes. Sourcy is a wholesale platform that aspires to make sourcing convenient, affordable, and accessible for small businesses. 

We offer minimal quantities to ensure we can offer our retailers the lowest prices possible. For orders of more than a quantity of 100 per product, please contact us directly for a price quote. 

*There may be more minimum order quantities for selected customizable products.

We are a global company headquartered in Singapore, with multiple subsidiaries around the world. We have a representative in every country we operate in, including Indonesia, Kenya, Philippines, and India.

We have been in operations for a year now, with customers from across Asia, Africa, and Latin America.

Our suppliers are mainly from China.

We help our customers source unbranded products based on our customer requirements.

If products in your order are (1) damaged, (2) defective, (3) wrong, (4) not as described/expected; please notify us via our return form within 2 working days of receiving the parcel. Submitted return requests are subject to checking and we will get back to you via Email or WhatsApp within 3 working days. If the return request is approved, the replacement of products will arrive within 5-8 working days for air freight and <20 working days for sea freight.

Note: Any item not submitted for returns within 2 days of delivery will no longer be eligible for the returns & refunds policy.

We source a large diversity of categories such as fashion, accessories, home decor, baby clothes, and pet supplies.  For bigger and bulkier items such as refrigerators, televisions, big furniture (e.g., beds, big tables, couches, etc.) please inquire with us at our contact form. 

This list is not exhaustive, and if you need us to source some specific products for you, try our free Find New Products sourcing service after signing up for an account. We will get back to you as soon as possible. 

Sourcy covers all import costs except when sea freight full container load shipping is used. In this scenario, the customer will have to pay the customs fees as it will be delivered to the port of destination. Otherwise, if you have been charged any tariffs or import taxes due to your order, please contact us at info@sourcyglobal.com and we will assist you from there.

Sourcy provides free shipping. The only time when customers will have to pay customs fees is for sea freight full container loads as they will be delivered to the port of destination. 

As for sourcing products, our Find New Products service is completely free. Just upload a picture and we will let you know when your product is ready to order. Please note that only individuals who have signed up for our free account here are eligible for the sourcing service. Sourcy also reserves the right to reject any sourcing request. 

To provide the most reliable and responsive shipping services to our customers, we partner with top-notch international shipping & delivery companies such as FedEx and DHL to execute our highly responsive, on-time fulfilment.

You can conveniently place your return request if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state. To return a product, please fill in our Return Request form within 2 working days of receiving the parcel and we will get back to you within 3 working days either via WhatsApp or Email. If the return request is approved, the replacement of products will arrive within 5-8 working days for air freight and <20 working days for sea freight. 

Please note that the final decision of the request will lie with Sourcy and cannot be contested.

In the case where Sourcy has determined replacement of products would not work, refunds will be sent back to you within 7 working days either via bank transfer or through your payment method. 

We strive to deliver the orders within these timelines:
1. Air freight: <5-8 days door to door
2. LCL DDP (Less than Container Load): <20 Days door to door
3. FCL CIF (Full Container Load): <15 days port to port via international sea freight

In the scenario of any unforeseen circumstances that may lead to a delay in delivery timings, our friendly customer service will reach out to inform you and provide any support needed. Simultaneously, you can also find the most up-to-date delivery estimates in your order notifications or by tracking your parcel in your Sourcy account.

We support purchases in USD. For any currency request, please contact us here and we can look into it. 

You can make use of a wide array of payment options at checkout, including PayPal, Google Pay, Apple Pay, Shop Pay, Visa, Mastercard, AMEX, Cash On Delivery (currently only available for selected countries), and Bank Transfer to HSBC.

After you place an order, we strive to deliver it within these timeframes:

1. Air freight: <5-8 days door to door
2. LCL DDP (Less than Container Load): <20 Days door to door
3. FCL CIF (Full Container Load): <15 days port to port via international sea freight 

Once your parcel has been dispatched, you will receive a notification email from us with tracking details. You may also track your parcel status on our account page. If you require more assistance, please do not hesitate to contact our customer service team at info@sourcyglobal.com at any time.

We are ready to offer you the best-in-class sourcing and wholesale experience. However, if you really wish to cancel the order, you may do so anytime before it is dispatched. Once you have raised a cancellation of your order, our systems will take maximum of 1-2 business days to complete the request. You will receive a notification by email and your entire order amount will be refunded within 7 working days.

It is our free service that customers can access after signing up for a free account with Sourcy. Customers can source items via request depending on their needs and budget. We normally ask for these details (including the photo) on our form.

Please note that the sourcing request is subjected to approval by our team and we reserve the discretionary rights to decline any sourcing request. 

How it works:

1. Simply answer some questions on what you are looking for by filling up our form. The form will only take you a few minutes!

2. You will then receive updates on the items and your price quote in 1-2 weeks. 

You may upload a maximum of 10 items into our Find New Products form at any given time.

Customers will only be allowed to submit ONE sourcing request (limit of 10 items) once a week.

If you have already purchased from our store after sourcing , you may request another 10 items again.

We source a large diversity of categories such as fashion, accessories, home decor, baby clothes, and pet supplies.  For bigger and bulkier items such as refrigerators, televisions, big furniture (e.g., beds, big tables, couches, etc.) please inquire with us at our contact form. 

This list is not exhaustive, and if you need us to source some specific products for you, try our free Find New Products sourcing service and we will get back to you as soon as possible.

Yes! We can source products outside of our current categories. We do have a restriction on banned categories which will be listed below. To source heavy items (e.g., furniture, couches) or for any clarifications, please contact us here and we'll get back to you as soon as possible. 

The list of banned categories are as follows:

• Counterfeit products
• Firearms / firearm ammunition
• Weapons (e.g., knives, explosives, etc.)
• Products containing alcohol
• Products containing drugs - prescription/legal/illegal
• Cigarettes, cigars, tobacco, flammable, etc.
• Dietary supplements
• Animals
• Animal products (e.g. fur) with the exception of leather
• Pornography/offensive materials
• Digital goods
• Currency, coins, etc.
• Fine art
• Gambling items
• Perishable foods, including meat, fish, vegetables, fruit, dairy products
• Food in general
• Used goods
• Medical devices/accessories
• Theft devices
• Pesticides
• Brands/branded items

You will receive an email between 1-2 weeks with your sourced products. Please do note this timing might change based on the number of requests we have received.

We can most definitely find a product that satisfies you! Do make sure to send us specific specifications (pictures are encouraged) to make sure we find the best products based on your needs.

Our way of giving back to customers that refer their retailer friends to purchase on our platform. You spread the word, we give you discount vouchers!

To start referring friends, you would either have to be signed in to your Sourcy account or input your email and accept a login via your email (See 2.). The access portal can be found at the bottom right hand corner button (see 1.).

Once you are done with that, referrals can be done via email, Facebook or link sharing on desktop/laptops. Simply choose which one you prefer. For Facebook and email, an automated message will be created for you to send it to your friends. It's that simple!

On mobile, to expand the referral menu, click on the arrow as shown in (3.). Otherwise, click on the 'Share' button as shown in (3.) or (4.) and you'll be able to choose what platform you would like to use to share the link to your friends.

Once your friend has clicked on the link, they would have to input their email (as shown in 1. below) in which they would receive a Free Shipping coupon. They would then be led to the homepage where they could click the icon (as highlighted in 2. below) to open the referral program again or continue shopping. After your friend has checked out, a 20% (min spend US$50) voucher will be sent to your account

To thank you for inviting your friends to shop on Sourcy, we have launched a referral program offering attractive rewards.

For every referral, you will get a 20% off coupon and your friend will get a free shipping coupon. Your 20% off coupon will be sent to your email the moment your friend makes an order.

There’s no limit to how many friends you refer! You can send out our referral links as much as you want, and you’ll get the 20% off voucher once they purchase. The 20% off voucher requires a minimum purchase of US$50 though!

There is no upper cap on the number of friends you can invite. So feel free to invite all your friends and earn together! 1 friend who makes a purchase = 1 20% off voucher (min spend US$50) that you would receive.